Xena Carter Designs is committed to creating happy customers. If you have any problems with our products, or have any comments, please feel free to let us know.
Payments are due within 5 days of purchase, unless otherwise agreed via email. If payment is not received within 5 days, and no other agreement has been reached, the transaction will be considered in default and canceled.
Products may be returned for a full refund within 7 days of receipt by buyer (meaning postmarked within 7 days). Refund will be given upon our receipt of the item. Customized product will be refunded, unless the customization renders it unsaleable, which will be determined by Xena Carter Designs.