Shipping and Returns
Xena Carter Designs is committed to creating happy customers. If you have any problems with our products, or have any comments, please feel free to let us know.
Direct website purchases are shipped within one business day. Custom pieces will require production time which varies from 2-5 business days, though we strive to ship orders as quickly as possible.
We ship world wide. Most United States domestic orders are shipped via USPS Priority Mail with a USPS tracking number and are typically delivered within 2-5 business days, excluding weekends and holidays. The shipping rate starts at $8.90. International mailing is available via USPS, UPS, DHL, and Canada Post. To view shipping costs, add your desired product to your cart and proceed to check out page.
Customer satisfaction is of the utmost importance to us. If for any reason you are not satisfied with your purchase, please notify us within 10 days of receiving your order to schedule an exchange/return. Once the exchange/return is authorized, unused items in their original condition and packaging can be returned to the address provided. Exchanges and returns are not guaranteed and are subject to our review of the return item. Exchange/return shipping costs are the responsibility of the buyer. Please insure your exchange/return package for the price of the item, as we are not responsible for lost packages.
At Xena Carter Designs, quality and craftsmanship is our top priority. If you experience the need for repair on any of your Xena Carter Designs pieces, please contact us and include the following information:
- Description of Jewelry Piece
- Repair Needs
- Order Number or Date of Purchase
We will repair at no charge any breakage caused by manufacturer defect within 120 days of purchase.
Repairs needed after 120 days of purchase or caused by wear or damage will incur a repair charge at the customer’s expense. Repair cost will be provided after inspection of the piece. We will contact you when the repair is ready and invoice you to cover the repair charge plus return shipping. This includes refinishing of the jewelry. Send repairs to: Xena Carter Designs, Attn: Repairs , 49 Blue Agave , Cerrillos, NM, 87010
Repair shipping cost is the responsibility of the buyer. Please insure your repair package for the price of the item, as we are not responsible for lost packages. Include your Name, Address, Order Number, Phone Number and Reason for Repair along with your piece.